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Privacy Policy

Effective Date: 6/23/2025

This Privacy Policy explains how Anneliese's Chatbot ("we", "us", "our") collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data We Collect

We collect the following data:

  • Account Information: Email address, username, payment data (via processor, not stored by us)
  • Usage Data: IP address, device type, interactions, preferences
  • Cookies: Functional and analytical cookies for performance and experience optimization

We do not collect or process sensitive personal data unless voluntarily shared during chatbot interactions, which are anonymized and not stored with personal identifiers.

2. How We Use Your Data

We use your data to:

  • Provide and personalize the chatbot experience
  • Process payments and manage subscriptions
  • Comply with legal obligations
  • Prevent fraud and abuse
  • Analyze usage to improve the Service

3. Legal Basis for Processing

Under GDPR, our legal bases are:

  • Contractual necessity (to provide paid services)
  • Legitimate interests (fraud prevention, analytics)
  • Consent (for marketing, where applicable)

4. Sharing Data

We share data only with trusted partners necessary for operation:

  • Payment processors (e.g., TrustPay)
  • Hosting and analytics providers
  • Law enforcement when legally required

We do not sell your personal data to third parties.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined, unless a longer retention is legally required.

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent
  • Object to processing
  • File a complaint with a data protection authority

To exercise any of these rights, email us at support@fansliebe.com.

7. Security Measures

We implement industry-standard security practices including encryption, firewalls, and access controls to protect your data.

8. International Transfers

If data is transferred outside the EU, we ensure safeguards are in place (e.g., Standard Contractual Clauses).

9. Changes to this Policy

We may update this policy from time to time. Continued use of the Service constitutes acceptance of any updates.

10. Contact

For privacy-related inquiries, contact:

BlankCanvas OƜ
Sepapaja 6
15551 Tallinn
support@fansliebe.com