Privacy Policy

Effective Date: 1/17/2026

This Privacy Policy explains how Anneliese's Chat ("we", "us", "our") collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for the processing of your personal data is:

BlankCanvas OÜ
Sepapaja tn 6
15551 Tallinn
Estonia
Email: support@dieanneliese.com

1. Data We Collect

We collect the following data:

Account Information: Email address, username, payment data (via processor, not stored by us)
Usage Data: IP address, device type, interactions, preferences
Cookies: Functional and analytical cookies for performance and experience optimization

We do not collect or process sensitive personal data unless voluntarily shared during chat interactions, which are anonymized and not stored with personal identifiers.

2. How We Use Your Data

We use your data to:

Provide and personalize the chat experience
Process payments and manage subscriptions
Comply with legal obligations
Prevent fraud and abuse
Analyze usage to improve the Service

3. Legal Basis for Processing

Under GDPR, our legal bases are:

Contractual necessity - to provide paid services

Legitimate interests - fraud prevention, analytics

Consent - for marketing, where applicable

4. Sharing Data

We share data only with trusted partners necessary for operation:

Payment processors (e.g., TrustPay)
Hosting and analytics providers
Law enforcement when legally required

We do not sell your personal data to third parties.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined, unless a longer retention is legally required.

6. Your Rights

Under GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion

Withdraw consent

Object to processing

File a complaint

To exercise any of these rights, email us at support@dieanneliese.com.

7. Security Measures

We implement industry-standard security practices including encryption, firewalls, and access controls to protect your data.

8. International Transfers

If data is transferred outside the EU, we ensure safeguards are in place (e.g., Standard Contractual Clauses).

9. Changes to this Policy

We may update this policy from time to time. Continued use of the Service constitutes acceptance of any updates.

10. Contact

For privacy-related inquiries, contact:

BlankCanvas OÜ
Sepapaja 6
15551 Tallinn
Estonia
support@dieanneliese.com